The Workshop Whisperer Blog
Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.
How to handle a customer angry about the bill: ask questions, don't discount, and make the phone call that stops bill shock happening again.
What should a service advisor say when a customer says it's too expensive? Don't cut the price. The words to use instead, and why they work.
What the best service advisor training program teaches, how to judge one for your auto repair shop, and why the owner should do it too.
How to stop customers price shopping your mechanics workshop: the one question to ask on every price call, and the words to use.
How to keep customers coming back to your auto repair shop without discounting: the front counter, the experience, and the rebook.
When a customer asks your labour rate, answer with a question. The exact words to use on the phone and at the counter, and why they work.