The Workshop Whisperer Blog
Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.
How to handle a customer angry about the bill: ask questions, don't discount, and make the phone call that stops bill shock happening again.
How to stop customers price shopping your mechanics workshop: the one question to ask on every price call, and the words to use.
How to keep customers coming back to your auto repair shop without discounting: the front counter, the experience, and the rebook.
When a customer asks your labour rate, answer with a question. The exact words to use on the phone and at the counter, and why they work.
How to stand out from other workshops without discounting: a better front counter, a text when the car is ready, and $5 extras customers remember.