Privacy and Refund Policy
📄 Privacy Policy
Last updated on 1 January 2025
The Workshop Whisperer ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and digital products.
1. Information We Collect
We may collect personal information when you:
Visit our website
Register for or purchase a product or service
Engage with us via forms, chatbots, or social media
Subscribe to our email list or respond to marketing campaigns
This information may include:
Full name
Email address
Phone number
Business name (if applicable)
Purchase history
IP address, browser/device data, and usage behavior via cookies and analytics tools
2. How We Use Your Information
We use your data to:
Deliver and improve our products and services
Personalise your experience across our platforms
Communicate updates, promotional offers, and support
Monitor performance through analytics and tracking tools
Fulfil legal and compliance obligations
3. Data Security
We implement industry-standard security measures to protect your information. While we strive for full security, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute protection.
4. Third-Party Disclosure
We do not sell or trade your information. We may share it with trusted third-party providers who assist us in:
Payment processing
Email and CRM services
Marketing automation
All service providers are required to protect your data and use it only for the purposes specified.
5. Cookies
Our site may use cookies to improve user experience, track interactions, and personalise content. You can modify your browser settings to block cookies, but some features may not function correctly as a result.
6. Children’s Privacy
Our services are intended for users aged 18 and older. We do not knowingly collect personal data from children under 18.
7. International Privacy Considerations
We are based in Australia and comply with the Australian Privacy Principles. If you are accessing our services from outside Australia, you acknowledge that your information may be transferred to, stored in, or processed in jurisdictions that may not have the same data protection laws as your country.
International users may have additional rights under their local data protection laws (e.g. GDPR in the EU).
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted here with a revised update date. We encourage periodic review of this page.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact:
Rachael Evans
Email: [email protected]
💸 Refund Policy
Last updated on 1 January 2025
Due to the nature of our digital products and instant-access content, all sales are final unless otherwise required by consumer protection laws.
1. No Refunds on Digital Products
Once a product (such as online training, downloadable resources, access passes, or media files) is purchased and delivered, we do not offer refunds, cancellations, or exchanges.
Please ensure that the product suits your needs before purchasing. If you have questions, reach out to our team prior to checkout.
2. Coaching Programs
If you are a coaching client, please refer to your signed agreement.
3. Exceptional Circumstances
In rare cases (such as duplicate transactions or billing errors), we may issue a refund or credit at our sole discretion. Please notify us within 7 days of purchase with full details.
4. Compliance with Consumer Law
If you are purchasing from within Australia, your rights are protected under the Australian Consumer Law.
International customers may have similar rights under their local consumer protection laws.
5. Contact Us
If you have questions about your order or need assistance:
Rachael Evans
Email: [email protected]
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