Leading the Auto Repair Revolution Since 2014

The Workshop Whisperer is a business coaching company working exclusively with auto repair shop owners. We have coached more than 10,000 auto repair shops since 2014 across Australia, New Zealand, the UK, the USA and Canada.

Yes. Auto repair shops go by a few names. Mechanics workshop, mechanic workshop, mechanical workshop, automotive workshop, mechanical repair shop. If you fix cars for a living and you own the business, we work with you.

Three things. Every coach is a current or former auto repair shop owner, so the advice comes from the shop floor rather than a textbook. We work exclusively in auto repair, not small business generally. And we use financial benchmarks built for this industry that nobody else publishes.

That is most of the work. Pricing and labour rates, parts margins, billable hours, declined work recovery and the numbers that sit behind them. Rachael Evans can usually find where profit is leaking from the top section of a profit and loss.

Yes. Superstar Service Advisor is the only online service advisor training program in Australia and New Zealand. In Australia and the UK that role is usually called a service advisor or service adviser. In the United States the same job is often called a service writer.

It is built around the Expert Selling System, which trains your advisor to present the work, hold the price and convert the inspection, without more cars, more marketing or more hours from you. 13 self paced modules with lifetime access, so you can put every advisor you ever hire through it. Rachael teaches the role, the numbers and the selling. Dean teaches objections and conflict.

It lifts the average repair order, converts more of the work your technicians already find, cuts discounting, and gives your advisor the three KPIs they own so the business has its best chance of hitting its gross profit benchmark.

Everything we do is delivered online, so you can join from anywhere.

If you have one problem you want fixed, we have low cost programs you can start today, self paced with instant access. Superstar Service Advisor, for the person at your front counter. Ultimate Team Advantage, to train your whole team. No More Bad Hires, a complete recruitment system. The 4 Day Work Week, to move your shop to a 4 day week without losing profit or customers.

If you are ready to build the foundations of the business, or you are serious about growing your profit and living a better life, we have two coaching programs. Auto Superstars Academy for auto repair shops under $50,000 a month, and The Engine Room for auto repair shops over $50,000 a month.

Both are delivered online, so you can join from anywhere, and both include one-on-one coaching on demand with a coach who is a current or former auto repair shop owner. The Engine Room also runs group sessions over Zoom.

Rachael Evans is the founder and CEO of The Workshop Whisperer. She built the business in 2014 after turning around her own struggling auto repair shop. She is the author of three books for auto repair shop owners: Poor to Profit, an auto repair shop owner's guide to financial success, TurboCharged, on taking an auto repair business from survival to success, and The 4 Day Work Week.

No. We coach auto repair shop owners across Australia, New Zealand, the United Kingdom, the United States and Canada. The programs are delivered online.

It depends on the size of your auto repair shop. Under $50,000 a month, Auto Superstars Academy builds the foundation. Over $50,000 a month, The Engine Room changes how the whole business runs. If you want to fix one thing first, start with Superstar Service Advisor.