The Workshop Whisperer Blog
Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.
What should a service advisor say when a customer says it's too expensive? Don't cut the price. The words to use instead, and why they work.
What the best service advisor training program teaches, how to judge one for your auto repair shop, and why the owner should do it too.
Do you need more cars, or more from the cars you already have? How an auto repair shop or mechanics workshop can tell, with the maths.
How auto repair shop owners follow up on declined work: record every no on the job card, get permission, then text with two times to book.
How to get customers to say yes to the work you recommend: present it in the right order, explain it, and say the total as one number.
Increase your average repair order on the cars already in your yard. How auto repair shop owners inspect, recommend and get a yes, without more cars.