The Workshop Whisperer Blog
Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.
How to handle a customer angry about the bill: ask questions, don't discount, and make the phone call that stops bill shock happening again.
The five numbers an auto repair shop owner should check every week, how to read them in a 30-minute Friday meeting, and what to do when one is off.
Technicians busy but billing so few hours? Where the time leaks out of your mechanics workshop, and how to win those hours back.
What should a service advisor say when a customer says it's too expensive? Don't cut the price. The words to use instead, and why they work.