The Workshop Whisperer Blog

Straight answers for auto repair shop owners

Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.

  • 10,000+auto repair shops helped
  • $175Min additional profit
  • 5countries
Rachael Evans teaching auto repair shop owners at the Million Dollar Mechanics Boardroom in Queenstown
What Should a Service Advisor Say When a Customer Says It's Too Expensive?

What Should a Service Advisor Say When a Customer Says It's Too Expensive?

Published on: 05/10/2026

What should a service advisor say when a customer says it's too expensive? Don't cut the price. The words to use instead, and why they work.

service advisorservice writersalescustomer conversationsdiscountingaverage repair ordersprofit
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How Do I Stand Out From Other Workshops Without Discounting?

How Do I Stand Out From Other Workshops Without Discounting?

Published on: 05/10/2026

How to stand out from other workshops without discounting: a better front counter, a text when the car is ready, and $5 extras customers remember.

customer experiencecustomer serviceservice advisordiscountingsalesaverage repair ordersprofit
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Should I Discount to Win More Customers?

Should I Discount to Win More Customers?

Published on: 03/10/2026

Should you discount to win more customers? At 45% gross profit a 10% discount needs 29% more work. What discounting really costs and what to do instead.

discountingpricinggross profitprofitmoneysales
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